Refund/Return Policy

If the goods are to be rejected in the time limit set in clause 6.1 above, The Customer shall comply with the return procedure as defined in clause 7.2, below. The Company shall not accept any returned goods should the return did not follow the aforementioned return procedure.

The Customer must follow the returns policy as detailed on An email is required to be sent to ) to notify The Customer’s intention to return the goods.

The Customer must notify The Company within 7 days of purchase with all the proof (damage item picture) so replacement can be issued. The Company will examine the returned product and will notify The Customer of the replacement of the product within a reasonable period of time. The Company usually processes the replacement due to The Customer within 14 days of the day the return is received at The Company’s premises and upon confirmation by The Company to The Customer of the latter’s entitlement of a replacement for the defective product. Products returned by The Customer due to a defect will be replaced and The Company bears the delivery charges for both sending and returning the item to The Customer.

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